Shipping policy

Order Processing & Dispatch

Same-Day Dispatch: All orders placed and successfully processed before 12:00 PM will be dispatched on the same business day.
After-Hours Orders: Orders placed after 12:00 PM, or on weekends and public holidays, will be processed and dispatched on the following business day.

Ex-Works (EXW) Fulfillment: All orders are shipped strictly on an Ex-Works basis.
Transfer of Risk: This means our responsibility for your goods ends the moment they are collected from our premises by the carrier. Once the order leaves our facility, the buyer assumes all responsibility for shipping costs, risks, and coordination.

No Automatic Coverage: We do not automatically provide transit insurance for orders.
Optional Coverage: Transit insurance must be explicitly purchased at checkout to cover your goods in transit.
Our Recommendation: We strongly recommend that customers either purchase our transit insurance at checkout or ensure they have their own independent coverage in place.
Lost or Damaged Items: Because items are shipped Ex-Works, we cannot accept liability for any loss, damage, or theft that occurs during transit unless insurance was purchased through our store at the time of checkout.