Support for every stage.
Get clear answers at every step — from choosing the right stock to delivery, claims and returns.
Before you buy
Make sure you know what you’re buying and when you can expect to receive it.
What is the condition of the product?
Click this link to see the definitions of the product conditions.
How long does delivery take?
All orders submitted by 12pm each day will be dispatched on the same day. Depending on the freight service selected on checkout, you can expect delivery to take 3-5 days depending on your location.
How can I track my order?
Once your order has been dispatched, you'll receive a confirmation email with a tracking link. You can also view tracking details at any time from your account dashboard under Order History.
Do you deliver to my country?
Only domestic shipments are currently allowed. If you’re interested in shipping overseas, please reach out to support@callisto.tech
Can I schedule a delivery date for large or pallet orders?
Yes. For bulk or pallet-sized shipments, our logistics team will coordinate a suitable delivery window directly with you once your order is confirmed.
Are delivery costs included in my order?
All delivery costs are included in your order and will be clearly outlined when you checkout. Any applicable delivery charges will be shown at checkout before you confirm your order.
Who do you use for shipping?
Orders are fulfilled through our shipping partner network to ensure reliable, trackable delivery for both standard and bulk B2B orders. We mainly use reputable partners such as DPD, Royal Mail & Fedex.
After you order
Understand dispatch, collection and transit responsibilities before your stock leaves the warehouse.
When will my order be ready for collection?
Once your order has been processed and prepared, we will ship it as promptly as possible. All orders received before 12pm each day, will ship on the same day.
Do you offer any type of cargo insurance?
All in-transit risk is borne by the buyer of the goods therefore we advise you to have appropriate cargo insurance to cover the risk of loss or damage of goods whilst in-transit. We offer cargo insurance during the checkout process if you wish to add this to your order.
Can I change the delivery or collection details after placing my order?
We’ll do our best to accommodate changes before the order is dispatched or collected. Contact us at support@callisto.tech as soon as possible with your order reference and the updated details.
If something's wrong
Need help or have an issue with your order?
What should I do if my item arrives in a different condition than advertised?
Please take clear photos of the goods, packaging and any visible damage before moving or using the items. Contact us at support@callisto.tech as soon as possible with your order reference and supporting images/videos so we can review the issue.
What if the quantity I receive is incorrect?
Check the delivered or collected goods against your order confirmation and packing information. If there is a discrepancy, send us your order reference, the quantity received and photos where possible.
What should I do if the grade is not what I expected?
Our products are sold according to the grade stated on the listing and described on the website. If you believe the goods do not match that grade, please send an e-mail to support@callisto.tech with clear photos and/or videos showing the condition of the items and we’ll review your claim.
How quickly should I report a problem with my order?
You have 14 days from the date of dispatch. Please report any issue as soon as possible after receiving or collecting the goods. Early notification makes it easier for us to verify the condition of the stock and resolve the issue efficiently.
What evidence do I need to make a claim?
We normally require your order reference, a description of the issue and clear photos or videos showing the affected goods. For delivery damage, photos of the packaging and pallet condition may also be required.
What happens after I submit a claim?
Our team will review the information and evidence provided and may ask for additional details if needed. Once the claim has been assessed, we’ll contact you with the available resolution or next steps.